NARU Systems ("NARU Systems," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit narusystems.com (the "Site"), contact us, or use our marketing automation, CRM configuration, Voice AI, and related services (collectively, the "Services").
By accessing the Site or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Services.
1. Information We Collect
A. Information You Provide Directly
- Contact and inquiry information: name, business name, email address, phone number, website URL, industry, and any details you submit through forms, chat widgets, scheduling tools, or direct communication.
- Client onboarding information: business operations details, service offerings, brand assets, login credentials you choose to share, and any data you provide to enable us to configure GoHighLevel sub-accounts, workflows, or Voice AI on your behalf.
- Payment information: billing name, billing address, and payment details processed through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.
- Communications: messages, emails, SMS, voicemails, and call recordings exchanged with us.
B. Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect:
- IP address, browser type, device identifiers, operating system
- Pages visited, time spent, referring URLs, click activity
- Cookies, pixels, and similar tracking technologies (see Section 6)
C. Information from Third Parties
We may receive information about you from:
- Analytics providers (e.g., Google Analytics)
- Advertising platforms (e.g., Google Ads, Meta/Facebook)
- Lead sources you authorize (e.g., directories, referral partners)
- Public sources (e.g., business listings, LinkedIn) for prospecting
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide requested information
- Schedule and conduct discovery calls, consultations, and meetings
- Configure, deliver, and support our Services
- Process payments and manage client accounts
- Send service-related communications (onboarding, project updates, invoices)
- Send marketing communications, promotional offers, and educational content (with your consent where required)
- Improve our Site, Services, and customer experience
- Detect, prevent, and address fraud, security issues, and abuse
- Comply with legal obligations and enforce our agreements
3. SMS and Text Messaging Program
If you opt in to receive SMS messages from NARU Systems, the following terms apply:
- Consent: By providing your phone number and opting in (e.g., checking a consent box, replying with a keyword, or submitting a form), you expressly consent to receive SMS messages from NARU Systems, including messages sent using automated technology, at the number you provided. Consent is not a condition of purchase.
- Message types: You may receive transactional messages (e.g., appointment confirmations, account updates) and/or marketing messages (e.g., promotions, follow-ups).
- Frequency: Message frequency varies based on your interaction with us.
- Costs: Message and data rates may apply.
- Opt-out: Reply STOP at any time to unsubscribe from SMS messages. Reply HELP for assistance, or contact us at the information in Section 13.
- Compliance: Our SMS program complies with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and applicable carrier requirements, including A2P 10DLC registration.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who help us operate our business, including GoHighLevel (HighLevel), Stripe, Google, Meta, email and SMS delivery providers (e.g., Mailgun, Twilio), and hosting providers (e.g., Netlify).
- Professional advisors — attorneys, accountants, and consultants under confidentiality.
- Authorities — when required by law, court order, or to protect rights, safety, or property.
- Successors — in connection with a merger, acquisition, financing, or sale of assets.
5. Third-Party Platforms and Links
The Site and Services may contain links to or integrate with third-party websites and platforms (e.g., GoHighLevel, Stripe, Google, Meta). Their privacy practices are governed by their own policies, not ours. We are not responsible for the content or privacy practices of third parties.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze Site traffic and usage
- Deliver targeted advertising
- Measure marketing performance
You can control cookies through your browser settings. Disabling cookies may limit Site functionality. We honor browser Do Not Track signals where required by law.
7. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Client records are typically retained for the duration of our engagement plus a reasonable archival period.
8. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure. You provide information at your own risk.
9. Your Privacy Rights
Depending on your location, you may have rights including:
- Access to the personal information we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your information ("right to be forgotten")
- Restriction or objection to certain processing
- Data portability
- Withdrawal of consent (where processing is based on consent)
- Opt-out of marketing communications
California Residents (CCPA/CPRA)
California residents have additional rights, including the right to know what personal information is collected, the right to delete, the right to correct, and the right to opt out of the "sale" or "sharing" of personal information. NARU Systems does not sell personal information. To exercise any of these rights, contact us using the information in Section 13. We will respond within the timeframe required by applicable law.
10. Children's Privacy
The Site and Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
11. International Users
NARU Systems is based in the United States. If you access the Site from outside the U.S., your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent version. Material changes will be communicated through the Site or by direct notice where appropriate. Continued use of the Site or Services after changes constitutes acceptance.
13. Contact Us
This Privacy Policy is provided as a production-ready draft. NARU Systems recommends review by qualified legal counsel before publication to ensure compliance with all applicable federal, state, and local laws, including the TCPA, CCPA/CPRA, and any other regulations relevant to your business operations.